In this episode of FranchiseU!, Your host, Dr. Kathy Gosser, interviews Ricky Richardson, CEO of Eggs Up Grill, one of the fastest-growing breakfast, brunch, and lunch franchises in the country. Ricky shares his extensive experience in the restaurant industry, including his significant tenure with TGI Fridays, where he served as US President and Global Chief Operating Officer. He discusses his leadership philosophy, the importance of culture and guest experience, and the challenges and rewards of scaling a franchise. Ricky also delves into the unique aspects of Eggs Up Grill, their community-centered culture, and the robust support system they provide to franchisees, many of whom are new to the restaurant business. The conversation highlights Ricky's passion for the industry and his commitment to making each guest experience exceptional.

Key Highlights Include:

·     Introduction to Scaling a Breakfast Brand

·     Meet Ricky Richardson: Career Highlights

·     Ricky’s Key Leadership Experiences

·     Lessons from TGI Fridays

·     The Breakfast and Brunch Market

·     Recognition and Culture at Eggs Up Grill

·     Future Vision and Personal Reflections

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This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.